CSR- WITS (Grade 3)
Cardiff Council
Role
Who You Are
You are a motivated individual dedicated to providing excellent customer service in a diverse workplace. You demonstrate a 'can do' attitude with a commitment to supporting both customers and colleagues. You are resilient under pressure and have a responsible approach to resolving enquiries related to translation and interpretation services.
What the job involves
As a WITS Customer Service Representative, you will be the first point of contact to understand, support, and advise WITS customers, including public sector bodies and interpreters. You'll manage enquiries through various channels like telephone, email, and face-to-face interactions, ensuring that inquiries are resolved promptly and accurately. You'll work within a team to maintain high levels of customer satisfaction, adapt to new technologies, and contribute to continuous improvement processes. The job requires participation in a rotating shift pattern to support the 24/7 operation of the service.
Skills
- Proficient in using MS Windows or similar
- Strong communication and listening skills
- Customer-focused service delivery
- Teamwork and collaboration
- Problem-solving and analytical thinking
- Adaptability to new technologies
- Data entry and IT competency
- Resilience under pressure