Chronologist Case Reviewers (PO3)

Service Development Officer

Job Title: Service Development Officer
  
Department: Children’s Services
 
Division: Integrated Children’s Commissioning

Business Unit: Transformation and Improvement

Grade: PO3

Reports to: Programme Manager

Responsible for: N/A

Context 

The post-holder will undertake a variety of tasks that contribute to the delivery of transformation and service improvement in Lambeth Council’s Children, Families and Education Directorate. The role will support improvement project delivery across the directorate, ensuring that a wide-range of evidence is harnessed to enable the implementation of robust, evidence-based improvement initiatives.

Job Purpose
1.1 To identify service development opportunities and implement projects and solutions that deliver measurable improvement to service delivery
1.2 To undertake research and produce appropriate reports, discussion papers, briefings and other documents on behalf of the Programme Manager and when required present them to a range of Children, Families and Education staff
1.3 To work with colleagues across the Children, Families and Education Directorate to identify opportunities for service improvement and develop plans for implementation
1.4 To evaluate impact of improvement initiatives by designing and enabling robust and proportionate monitoring arrangements
 
Responsibilities

2.1 To effectively manage the delivery of service improvement projects across the Children, Families and Education Directorate, ensuring completion on time and to budget.
2.2 To collate, analyse and present complex data to a variety of audiences to support wider service improvement and effective decision making by senior managers
2.3 To contribute to policy development and make evidence-based recommendations for use by the Children, Families and Education management team.
2.4 To continually review and assess service policy and practice making recommendations for change.
2.5 To develop knowledge and understanding of national and local developments in respect of Children, Families and Education
2.6 To contribute to preparation for external inspections, as directed
2.7 To take a lead role in organising key events for the Department, including Leadership Forums, conferences, seminars and other events as decided by the Director
2.8 Produce regular communication for the Department on service-related issues.
2.9 To work with Learning and Development colleagues to develop and implement a programme of staff training and development to meet changing priorities and emerging practice requirements
2.10 To take an active role in carrying out policy and procedural reviews supporting the Department.
2.11 To be prepared to carry out any varied duties that may be reasonably required to satisfy the needs of the service.
Generic Duties
3.1 To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams.
3.2 To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others, Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
3.3 To take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations.

PERSON SPECIFICATION
SERVICE DEVELOPMENT OFFICER (PO3) 

It is essential that in you can meet the following requirements for the role and be able to give evidence or examples of your proven experience in each of the short-listing criteria marked Application (A).
 
You should expect that all areas listed below will be assessed as part of the interview and assessment process should you be shortlisted. 
 
If you are applying under the Disability Confident scheme, you will need to give evidence or examples of your proven experience in the areas marked with “Ticks” (ü) on the person specification when you complete the application form. 
 
 
Shortlisting  
Criteria 
For link/career graded post, please mark knowledge, experience, and behaviours clearly for each grade.  

Code

Short-listing Criteria
Qualifications
Q1
Recognised degree-level qualification or equivalent experience.
A
Key Knowledge
K1
Knowledge of national and local Children’s Services initiatives.
A

K2
Knowledge of legislation, government guidance, standards and processes relevant to young people looked after.


K3
A good understanding of the national agenda for Children’s Social Care.

Relevant Experience
E1
Experience of delivering projects.
A

E2
Experience of preparing and presenting high quality reports, briefing notes and complex
data.
A

E3
Experience of direct work with children and
young people and the assessment of need and risk.
A

E4
Experience in successful communication with professionals of all levels including senior managers and councillors to negotiate
positive outcomes.
A
Core Values and Behaviours 

 
Equity
• Listen to the views of others and ask for their opinions making sure that everyone in my team inputs into the things that matter. 
• Ensure fairness and justice is at the heart of my decision making and support to my team and others. 
• Take time to build trust, building the respect of our stakeholders and ensuring as a team we take accountability for doing what we agree to do. 
• Develop others and ensure we work as one team for Lambeth, encouraging everyone to play their part  
• Take positive action to ensure everyone in my team has opportunities to learn and grow at work 
• Encourage everyone to be themselves at work and value who they are 
• I am inclusive and actively celebrate diversity, recognising everyone in my team as individuals. 

 
 
Kindness 
• Treat each member of my team with respect and dignity just as I would want for myself.  
• Encourage each member of my team to do their very best work and am available to them to provide support and guidance. 
• Personalise my support to each team members and look out for them, lending a hand wherever I can 
• Encourage everyone to try and learn from mistakes and use integrity to take action with my team to put things right together 
• Work with empathy seeking to understand each and every member of team, their unique perspective and circumstances and ensure everyone is heard  
• Take the time to communicate, being honest, open and genuine and taking the time to get to know team members as individuals.  
• Show compassion and patience recognising that everyone in the team has unique experience and celebrating the great work they do for Lambeth. 
• Look after the health and wellbeing of my team members and encourage open and regular discussions about the issues that impact on them, working together to find solutions. 

 
 
 
 
 
Accountability
• I encourage and support my team to do the right thing even when it’s tough and we communicate our decisions in a timely way 
• I ensure my team and employees take individual and collective accountability for performance and delivery, making sure that they have clear plans and performance objectives. 
• I ensure my team plan ahead, getting the basics right and take swift action when problems arise 
• I encourage my team to be risk aware and ensuring that our decisions and actions are informed and understood and communicated to others. 
• I provide regular, timely and constructive feedback to my team members on their performance and behaviours and act quickly when performance is not on track. 
• I share my learning, knowledge and skills with others thorough coaching and mentoring and encourage others to do the same. 
• I ensure that my team and I put residents, communities, customers and their needs at the centre of everything we do. 
• I encourage my team to learn and grow and ask questions to find the information they need to do their jobs 

 
 
Ambition
• Am proud of our borough and my team and encourage everyone in the team to aim for the highest possible standards of excellence in everything we do. 
• Encourage my team to be flexible and try new things when it’s appropriate to do so and tell me what could be improved. 
• Promote a one team for Lambeth approach reaching out to our stakeholders to face our challenges together 
• Encourage and support my team to be courageous for our residents and communities and stop at nothing to ensure they have the best possible outcomes 
• I make time for the team to Innovate and look for creative ways to do things better, being curious about possibilities. 
• Positively challenge and encourage the team to collaborate and look for solutions together across service and team boundaries.  
• Make time for my team to grow and develop taking advantage of opportunities to learn from each other and others. We plan our learning and career growth.

3x Chronologist Case Reviewers - To start ASAP

Candidates do not need to be qualified Social Workers but they will need extensive experience of children’s social care, and of recording systems (we have Mosaic).
The role is about reviewing case files, to make sure they are compliant. It will need someone organised, thorough and task focused.


The role is about reviewing case files, to make sure they are compliant. It will need someone organised, thorough and task focused.
They will need to be confident in their analysis of what’s missing from a child’s file and record that accurately.


Context

The post-holder will undertake a variety of tasks that contribute to the delivery of transformation and service improvement in Lambeth Council’s Children, Families and Education Directorate. The role will support improvement project delivery across the directorate, ensuring that a wide-range of evidence is harnessed to enable the implementation of robust, evidence-based improvement initiatives.

Job Purpose
1.1 To identify service development opportunities and implement projects and solutions that deliver measurable improvement to service delivery
1.2 To undertake research and produce appropriate reports, discussion papers, briefings and other documents on behalf of the Programme Manager and when required present them to a range of Children, Families and Education staff
1.3 To work with colleagues across the Children, Families and Education Directorate to identify opportunities for service improvement and develop plans for implementation
1.4 To evaluate impact of improvement initiatives by designing and enabling robust and proportionate monitoring arrangements