Family Gateway Contact Officer (Grade 5)
Cardiff Council
Role
Who You Are
We are looking for enthusiastic, motivated, and positive individuals who are passionate about making a difference in the lives of families across the city. You should possess resilience and the ability to respond positively under pressure, along with a comprehensive understanding of the needs of babies, children, young people, and families. You have proven experience in building effective working relationships with a diversity of individuals and groups.
What the job involves
As a Family Gateway Contact Officer, you'll work as part of the Family Gateway Team to provide information, advice, and assistance to families and professionals. This involves managing and coordinating multiple referrals, facilitated through telephone calls, web chat, and e-mail. You’ll have the opportunity to deliver a service that makes a difference to babies, children, young people, and their parents/carers in a supportive and hybrid working environment.
Skills
- Enthusiasm, motivation and positivity
- Resilience under pressure
- Passion for improving family wellbeing
- Understanding of child and family needs
- Experience in building diverse relationships
- Effective interpersonal and rapport-building skills
- Ability to provide clear and accurate information
- Knowledge of Microsoft suite and case management systems
- Risk recognition and consultation ability