Temporary Lettings Officer WCR 2
City of Westminster Council
Role
Who You Are
We’re looking for someone with a passion for customer service and a strong team ethic. Ideally, you will have experience in a lettings role or similar housing function, as well as experience working with the public or in a customer service environment. You possess good communication skills, both written and verbal, and have the ability to manage and prioritize tasks in a fast-paced, front-line service.
What the job involves
As a Lettings Officer, you will be responsible for managing the entire lettings process, from the point a tenant gives notice to the successful sign-up of the new resident. You will work closely with the Allocations Team, Voids Team, and contractors to achieve turnaround targets. You will conduct pre-inspections, accompanied viewings, and tenancy sign-ups, both in-person and virtual. You will provide information on tenancy rights and responsibilities, property condition standards, and the allocations process, along with offering a customer-focused, “estate agency” style approach to viewings. Your role will also involve supporting residents with advice, attending evictions, and providing excellent customer service by responding to enquiries within agreed timeframes.
Skills
- Experience in a lettings role or similar housing function
- Customer service experience
- Strong communication skills
- Task management and prioritization
- Familiarity with IT systems
- Proactive, solutions-focused approach
- Awareness of equality and diversity principles