ASB Case officer WCR Band 3 Base Rate

Who You Are

You are a skilled and resilient professional with experience in housing and a solid understanding of anti-social behaviour (ASB) tools and powers. As an ASB Officer at Westminster City Council, you will be a proactive problem-solver, capable of managing a diverse caseload independently. You possess strong communication skills, both written and verbal, and can work effectively with challenging individuals on the frontline. You thrive in a collaborative environment and are committed to improving community safety by working closely with internal teams and external partners.

What the Job Involves

Your primary responsibility will be to manage a caseload of ASB reports from residents, investigating complaints, and developing action plans to resolve issues. You will be expected to explore legal and non-legal enforcement options, undertake witness statements, attend hearings, and organise evictions when necessary. Collaborating with partners such as police and community services, you will provide updates and support to residents and lead proactive projects to prevent ASB. You must also respond to correspondence and ensure that ASB cases are addressed within service levels, reporting directly to the ASB Team Manager.

Skills

• Housing experience
• Strong knowledge of ASB tools and powers
• Excellent written communication skills
• Resilience and ability to work with challenging individuals on the frontline
• Effective time management and prioritization