Job Title: Anti-Social Behaviour (ASB) Officer

Who You Are

You are a proactive and experienced individual with a strong background in ASB case management, particularly within a housing or local authority environment. You possess an in-depth knowledge of relevant legislation and enforcement tools. Your excellent communication, negotiation, and partnership working skills enable you to effectively manage a varied workload independently. You are committed to ensuring community safety and resident wellbeing and are passionate about making a tangible difference in the community.

What the Job Involves

This role involves independently managing a diverse caseload of ASB reports from residents across Westminster. You will investigate complaints, develop tailored action plans, and apply legal enforcement tools. You’ll collaborate with Westminster Council’s legal team, prepare court documents, liaise with internal teams and external partners, and provide updates and support to residents. The position includes leading proactive estate-based projects, staying up to date with best practices through regular training, and ensuring cases are managed within service level agreements. This is an on-site, full-time temporary role requiring travel across the borough, with a fixed hourly rate of £41.78.

Skills

• ASB case management experience
• Knowledge of relevant legislation
• Excellent communication skills
• Negotiation skills
• Partnership working skills
• Ability to work independently
• Effective workload management
• Commitment to community safety