Senior Insurance & Risk Officer (PO3)
London Borough of Lambeth
Role
Who You Are
You are a strategic thinker with a focus on delivering high-quality risk and insurance services. You proactively support change and innovation, and excel in both collaboration and independent work. As a role model promoting integrity, you consistently prioritize customer focus and the principles of equality, diversity, and inclusion. You possess a strong understanding of legal procedures and demonstrate exceptional investigative skills.
What the Job Involves
The role involves supporting a value-adding, customer-focused risk and insurance function that aligns with both service and corporate objectives. You'll manage comprehensive investigations into liability claims, lead sensitive handling of abuse claims, oversee complex and high-value claims, and spearhead anti-fraud initiatives. Working closely with the Risk Manager, you will drive risk improvement activities and support strategic risk management while maintaining a focus on customer experience, data accuracy, and continuous improvements.
Skills
- Accredited investigator training (PINS or equivalent)
- Knowledge of legislation such as RIPA and court procedures
- Risk management and health & safety awareness
- Claims resolution and negotiation experience
- Proven collaboration and relationship-building skills
- Sensitivity in handling complex and abuse-related claims
- Strong data analysis and report preparation skills
- Ability to handle investigations professionally and tactfully
- Capability to influence and drive behavioral changes