Housing Register Officer (BR6)
Bromley Council
Role
Who You Are
You are a dedicated and organized individual with a strong commitment to providing excellent customer service and housing advice. You possess the ability to handle complex queries and prioritize tasks efficiently. Your proactive approach and strong relationship-building skills make you an asset to any team.
What the job involves
This role requires you to assess housing needs according to the London Borough of Bromley Allocations Scheme. You will make decisions on application priority and banding, manage correspondence, and handle both straightforward and complex customer inquiries. Responsibilities include processing high priority move-on applications, providing tailored housing advice, participating in team meetings, and maintaining accurate IT systems records. You will also assist with various administrative tasks and ensure all inquiries are addressed promptly, meeting or surpassing council response targets.
Skills
- Decision-making and assessment of housing needs
- Excellent customer service and communication
- Efficient in handling queries and correspondence
- Proficiency in IT systems and data management
- Strong organizational and administrative abilities
- Proactive and positive work attitude
- Ability to work both independently and as part of a team