Who You Are

You are a highly organized and proactive individual with a knack for providing comprehensive business support. You thrive in a fast-paced, customer-focused environment and possess the ability to handle sensitive information with resilience and confidentiality. You demonstrate flexibility and initiative, working efficiently with minimal supervision. You have a strong background in IT and administrative systems, as well as excellent communication skills, both verbally and in writing.

What the Job Involves

As a Business Support Officer, you will provide professional, customer-focused business support services within the Children’s Services Directorate. Your duties will include managing mailboxes, processing finances, handling data entry and archival, organizing meetings, and delivering caseload management. You will maintain and update IT systems to ensure data accuracy and support statutory returns. You will work flexibly across the service, managing a demanding workload to assist the Business Support Team Leader in meeting objectives. You will embrace new technologies to support service delivery and contribute to improvements in business processes.

You will be reporting directly to the Agency Advisor & Permanence Lead, providing administrative support to the Agency Decision Making process. Your role will involve planning, organizing, and minuting meetings, particularly in relation to early permanence and adoption processes, working closely with the Performance and Transformation team to maintain accurate records.

Skills

• Efficient administrative support
• Proficient in IT systems and software packages
• Excellent word processing, literacy, and numeracy skills
• Strong problem-solving and initiative
• Ability to handle sensitive information confidentially
• Excellent communication and interpersonal skills
• Ability to work flexibly and manage competing priorities
• Digital and customer service skills
• Capability to improve processes and systems