Job Description

Who You Are

You are an experienced professional with a deep understanding of Children’s Services. With strong interpersonal skills, you can effectively handle a diverse range of people in various settings, ensuring excellent customer care. You are organized, prioritize your workload efficiently, and understand the importance of confidentiality and safety within an office environment.

What the Job Involves

The Service Support Officer (Receptionist) position involves providing administrative support and reception desk services within the Children’s Services division. Key responsibilities include interacting sensitively with children, young people, and families, handling a variety of administrative tasks, ensuring data accuracy, supporting social work practitioners, and maintaining strict confidentiality. You will also be involved in organizing meetings, managing records, and providing financial support where necessary.

Skills

• Knowledge of Children’s Services operations
• Strong interpersonal and communication skills
• Ability to prioritize, organize, and manage workload
• Literate in producing high-quality correspondence and taking minutes
• Numerical skills for producing statistical information
• Problem-solving and system maintenance capabilities
• IT proficiency, especially in MS Teams and children’s recording systems
• Familiarity with health and safety protocols
• Commitment to equality, diversity, and confidentiality procedures