Household support fund officer (Level 7)

Who You Are

You are a dedicated individual with good applied knowledge and understanding of welfare benefits and their statutory framework. You are capable of working independently and as part of a team, and you understand the importance of customer care and quality service delivery. You also hold a minimum of an O Level or GCSE standard grades A-C and have evidence of continuous professional development. A valid UK driving license and access to a car for work purposes are required.

What the Job Involves

As a Household Support Fund Officer, you will be responsible for assessing applications for discretionary awards from the Household Support Fund. You will assist with referrals and enquiries for welfare and financial support from residents, identify residents at risk, and advise them on their options. Your role involves working with external partners and agencies to develop options for mitigating financial exclusion, and maintaining accurate records to provide monthly performance statistics. You will deliver exemplary customer service, promoting self-service and digital channels, and ensure compliance with Slough Borough Council policies and procedures. Additionally, you will contribute towards achieving team targets related to rent arrears, sustaining tenancies, and maximizing organizational income streams.

Skills

• Good working knowledge of welfare benefits legislation
• Customer-focused service delivery
• Proficient IT skills, especially in Word and Excel
• Excellent communication and negotiation skills
• Ability to manage caseload and use IT for case management
• Strong interpersonal skills for engaging with vulnerable customers
• Experience in building relationships with colleagues and external bodies
• Ability to devise and maintain records and spreadsheets
• Understanding of financial implications of welfare options
• Commitment to equality and diversity issues
• Understanding of health and safety considerations