Senior Customer Service Officer (Scale 5)

Who You Are

A committed professional passionate about helping individuals with mobility challenges. You possess strong organizational and communication skills, thrive in a customer-facing environment, and have a keen eye for detail.

What the job involves

As a Shopmobility Officer, you will oversee the day-to-day operations of the Shopmobility service. Your responsibilities include managing the service, supporting customers in accessing necessary mobility equipment, and handling various administrative tasks like booking management and maintaining service records. You will also address customer enquiries and produce relevant reports, ensuring a seamless and efficient service delivery that enhances the customer experience.

Skills

• Strong organizational skills
• Excellent communication abilities
• Customer service oriented
• Administrative proficiency
• Attention to detail
• Ability to produce reports