Housing Register, Allocations and Temporary Accommodation Assistant

Who You Are

You are passionate about supporting individuals with housing needs and have experience in front-facing roles dealing with clients requiring assistance. You possess a confident and engaging communication style, adept at working with clients from diverse backgrounds, often with complex needs. You are flexible and adaptable, meeting the dynamic demands of the housing service and are motivated by delivering results and maintaining high standards of customer care. A strong collaborator, you work effectively within a team, sharing knowledge, and learning from others to enhance service delivery.

What the Job Involves

As a Housing Register, Allocations and Temporary Accommodation Assistant, you will support the Housing Register and Allocations service, providing housing advice and temporary accommodation placements. You will assist with social housing allocations, maintain the Housing Register, and manage daily temporary accommodation placements. Your role includes advising clients on housing options, facilitating move-on to permanent accommodations, and ensuring compliance with statutory requirements. You will actively manage casework, resolve housing applications, and support the development of temporary accommodation policies. Communication with stakeholders and addressing complaints or inquiries is also part of the role, alongside participating in service planning and contributing to the department’s continuous improvement initiatives.

Skills

• Strong knowledge of housing needs and housing legislation
• Effective communication skills for diverse audiences
• Proficient in ICT and service-specific software
• Ability to manage and resolve conflict
• Customer-focused with strong service delivery orientation
• Ability to manage case work effectively
• Committed to personal development and continuous improvement