Careline Telecare Installation Review Officer

Who You Are

You are a proactive individual with a can-do attitude, passionate about promoting the dignity and well-being of elderly, disabled, and vulnerable customers through telecare solutions. You are able to assess customer needs and tailor appropriate solutions under challenging circumstances, ensuring compliance with regulatory requirements. Your approach aligns with the Camden Way of delivering high-quality service by working collaboratively, thinking innovatively, and taking personal responsibility.

What the Job Involves

The Careline Telecare Installation Review Officer is responsible for demonstrating, installing, and maintaining community alarms and telecare equipment. This role requires programming and testing these systems, as well as carrying out risk assessments and adhering to health and safety guidelines. You will manage equipment collection, support stock control, and provide training to colleagues and other professionals. This position also involves reviewing customer living situations, updating system information and providing emergency assistance as needed. Additionally, you will liaise with external agencies, implement the Council's Equalities Policy, and participate in shift systems as required.

Skills

• Full UK Driving Licence
• Practical knowledge in electrical, computer, telecoms, and assistive technology
• Ability to troubleshoot and provide technical support
• Excellent communication skills, both verbal and written
• Strong organizational and prioritization skills
• Experience in liaising with internal and external stakeholders
• Capability in conducting reviews and enhancing user quality of life
• Proficiency in maintaining detailed electronic records
• Understanding of Health and Safety policies and procedures
• Ability to train and support colleagues