Representations Officer LBS-007

Who You Are

You are someone with a passion for delivering high standards of customer service in a challenging environment. You possess excellent communication skills and have a thorough understanding of parking and traffic enforcement legislation and processes. You are self-motivated, with the ability to prioritize and manage your workload effectively.

What the Job Involves

As a Debt and Complaints Officer for the Parking Services and Network Management Team, you will investigate and respond to parking debt-related correspondence, service complaints, member's enquiries, and late-stage appeals against PCNs. You will attend external adjudication hearings, manage complex cases, and liaise with Enforcement Agents. The role involves monitoring parking income, analyzing data related to cases, and maintaining quality performance standards. Additionally, you will mentor new staff, manage your workload, and ensure compliance with statutory processes and council policies.

Skills

• Excellent written and verbal communication
• Knowledge of parking enforcement legislation
• Ability to work independently and prioritize tasks
• Strong customer service skills
• Proficient in data analysis and reporting
• Ability to handle conflict and diffuse difficult situations
• Experience in a customer service or administrative role
• Strong interpersonal skills