Administrator Level 4 (Scale 4)

Who You Are

We are looking for a Financial Assessment Administrative Assistant to join our Financial Assessment operational support team within the Resource Directorate. The ideal candidate will thrive in a high-paced working environment and excel in a collaborative team setting. You will be responsible for post and emails concerning Financial Assessment, Income, and Debt teams. You should have a customer-focused approach and the ability to work effectively with various teams across the Council. Knowledge of Civica is an advantage.

What the Job Involves

• Provide high-quality administrative and finance support to ensure efficient, customer-focused service delivery.
• Support day-to-day financial, clerical, and administrative functions for smooth team operations.
• Maintain effective administrative and information management systems.
• Provide administrative support at team meetings by taking notes and preparing draft records.
• Use relevant databases for data input and interrogation.
• Handle customer enquiries, ensuring resolution and adequate audit trails.
• Ensure data compliance with Data Protection/Freedom of Information regulations.
• Provide customer care-focused reception services and handle difficult enquiries diplomatically.
• Refer visitors/service users to suitable communication methods, if needed.
• Attend service meetings, offering ideas for procedural improvements.
• Participate in and support a project team for successful project completion.
• Advise and train colleagues on specialist activities and systems.
• Responsible for handling service users’ monies and financial processes.
• Ensure proper use of the Council’s electronic procurement system for goods and services.
• Support Health and Safety checks and audits.
• Manage own performance, learning, and development efficiently.
• Promote Council’s Equality and Diversity, Health and Safety, and safeguarding policies.

Skills

• Administrative and financial support proficiency
• Customer service excellence
• Strong organizational and prioritization skills
• Effective communication and interpersonal skills
• Database management and information system proficiency
• Conflict resolution and problem-solving abilities
• Ability to work independently and as part of a team
• Knowledge of Civica (advantageous)