Arrears Collection & Arrears Recovery Officer (SO2)

Who You Are

You are a dedicated and detail-oriented individual with a passion for supporting tenants and sustaining successful tenancies. You have a strong commitment to preventing homelessness and ensuring compliance with tenancy obligations. You possess a thorough understanding of the Universal Credit claimant journey and work effectively with tenants and external partners to maximize rental income and minimize arrears.

What the Job Involves

As a Rent Collection & Arrears Recovery Officer, you are responsible for maximizing the income stream from various occupation arrangements through an effective and supportive recovery process. Your role emphasizes a 'Rent First' approach in managing arrears and includes responsibility for handling casework management and preparing legal referrals for court action. You collaborate extensively with internal and external partners to enhance rent collection potential and mitigate the escalation of debts, thus avoiding formal enforcement action. Your efforts contribute to preventing homelessness by providing early intervention and appropriate support to ensure compliance with tenancy obligations.

Skills

• Detailed understanding of Universal Credit claimant journey
• Effective casework management
• Strong collaboration skills with internal and external partners
• Ability to prepare legal referrals for court action
• Commitment to a 'Rent First' approach
• Excellent communication and negotiation skills