Temporary Accommodation Decant Officer WCR 2 BASE
City of Westminster Council
Role
Who You Are
The ideal candidate for the Temporary Accommodation Decant Officer position at Westminster City Council is proactive and empathetic, demonstrating experience in housing or public sector environments. You should possess strong communication and case management skills, with mandatory experience in temporary accommodation or homelessness being highly desirable. You are someone who thrives in a fast-paced environment, respects customer-first mindsets, and values delivering excellent service to vulnerable residents.
What the job involves
This role involves working with the housing services team to ensure residents in temporary accommodation are managed with care and efficiency during decant processes. You will be responsible for managing queries, maintaining accurate records, and assessing temporary accommodations to meet individual needs. Your duties will include updating housing systems, proactively managing workstreams, and collaborating with internal and external partners to support decant processes. Communication with residents will be vital, with a focus on delivering empathetic and effective service via various channels.
Skills
- Experience in housing or public sector environments
- Strong written and numerical skills
- Proven case management abilities
- Excellent telephone and interpersonal communication skills
- Ability to thrive in a fast-paced environment
- Empathy and customer-first mindset