Head of Revenues (HOS1)

Who You Are

The ideal candidate is a seasoned leader with extensive experience in Local Taxation Revenue Collection at a senior level. You are a strong collaborator with a proven track record of delivering significant organizational change, service transformation, and budget savings. You possess the ability to engage, motivate, and develop staff to achieve high standards of service and performance. With a degree or equivalent experience, you understand best practices in improving customer experiences and have a knack for strategic initiatives.

What the Job Involves

The Head of Revenues is responsible for ensuring a high-performing, well-managed Local Taxation Revenue Collection Service within the Council. You will direct and lead the provision of high-quality, cost-effective services to meet the Council's policy objectives. Key responsibilities include:

• Leading all aspects of Local Taxation Revenue Collection operations.
• Overseeing overall debt and setting monitoring arrangements.
• Managing a team of 37 FTEs, a £3m budget, and income collection of £164m Council Tax and £98m Business Rates.
• Fostering effective relationships with Elected Members and stakeholders.
• Implementing fair income collection practices and modern processes.
• Driving a 'Digital by Desire' approach and managing large-scale budgets.
• Compiling and implementing business plans aligned with strategic and financial planning.
• Maximizing the value of Government grants and fostering a high-performing, customer-focused culture.

Skills

• Degree-level education or equivalent experience
• Senior-level experience in Local Taxation Revenue Collection
• Proven organizational change and budget savings experience
• Strategic initiative leadership
• Excellent collaboration and relationship management skills
• Staff engagement, motivation, and development skills
• Strong understanding of best practices in customer experience improvement