Operational Repairs Planner (scale 6)
Enfield Council
Role
Who You Are
As a Repairs Planner in the Housing and Regeneration Department, you are a resourceful and adaptable individual who thrives in a dynamic and constantly evolving environment. You are dedicated to ensuring the delivery of excellent service to residents and have a strong commitment to achieving equality in service and employment. Your excellent customer service skills enable you to handle service failure conflicts effectively while maintaining high levels of service quality.
What the Job Involves
The Repairs Planner at Edmonton Green Office will be responsible for planning and scheduling responsive and programmed works to ensure maximum productivity. The role involves coordinating complex repairs, maintaining effective communication with both internal and external agencies, and managing customer feedback. You will handle scheduling for wet trade, administer duties, and ensure all jobs meet target dates. The role demands proactive monitoring, real-time adjustments to prevent service failure, and reporting on operative performance.
Skills
- Experience with work scheduling/planning systems
- Strong customer service with conflict resolution skills
- High level of trade and repairs knowledge
- Proficient in managing multiple contracts and workloads
- Understanding of relevant legislation, including H&S regulations
- Ability to work collaboratively and communicate effectively
- Skilled in prioritizing and organizing tasks efficiently
- Experience in business administration or relevant NVQ qualification