Job Description: Housing Advice & Homeless Prevention Officer

Who You Are

• Passionate about helping individuals find secure housing solutions and prevent homelessness.
• Committed to providing holistic and informed housing advice that is tailored to individual needs.
• Skilled in managing complex casework with empathy and a customer-first approach.
• Adaptable and able to work collaboratively across departments and external partners.
• An advocate for ethical and inclusive practices with a focus on delivering tangible outcomes.

What the Job Involves

• Providing housing options advice and preventive measures to individuals at risk of homelessness.
• Managing a caseload of clients and delivering a range of housing solutions, including low-cost home ownership and transitioning from temporary accommodations.
• Building and maintaining partnerships with external agencies such as landlords, social services, and homeless support partners to provide a seamless service.
• Conducting statutory assessments under the Housing Act 1996 to determine appropriate housing interventions.
• Ensuring timely and quality management of case records and contributing to strategic housing initiatives.
• Engaging with clients in challenging circumstances and offering supportive and clear communication to guide them through their housing journey.
• Contributing to service improvement projects and continuous professional development.

Skills

• Strong negotiation and influencing
• Excellent communication and customer care
• Ability to manage complex casework
• Familiarity with housing legislation and policy
• Proficiency in ICT and data management
• Teamwork and leadership
• Problem-solving and decision-making