Who You Are

We are seeking ideal candidates who possess strong skills in customer service, teamwork, computer proficiency, administrative duties, public speaking, and excellent time management. This is a customer-facing and office-based role that involves creating legal documents, so attention to detail is essential.

What the job involves

• Answer telephone calls and handle office information and certificate application requests.
• Ensure all interactions with service users and colleagues are conducted in an appropriate and respectful manner.
• Officiate and register ceremonies.
• Provide comprehensive administrative and customer service support related to vital records, ceremonies, and bookings, ensuring efficient handling of enquiries, documentation, and related tasks both in person and via various communication channels.
• Interview and attest customer information for legal documents.
• Register births, deaths, marriages, and civil partnerships.
• Perform front desk responsibilities at the reception area.
• Search manual and computerized indexes for historic records of births, deaths, marriages, and civil partnerships.
• Prepare handwritten and computerized copies of birth, death, marriage, and civil partnership certificates.
• Book venues, catering, and civic dignitaries for citizenship ceremonies.

Skills

• Strong customer service skills
• Ability to work effectively in a team
• Proficient in computer skills
• Demonstrate the ability to prioritise tasks effectively and exercise initiative
• Excellent administrative skills
• Public speaking ability
• Exceptional time management
• Attention to detail is a must