Job Title: Temporary Accommodation Move On Officer

Who You Are

You are a dedicated housing professional with a strong understanding of legislation related to housing advice, homelessness, and housing management. Your experience working with diverse and vulnerable populations enables you to effectively manage a personal caseload and achieve departmental objectives. You value empathy, accountability, and ambition and are committed to promoting diversity and excellent customer service in housing solutions. You have the skills to negotiate with stakeholders, produce high-quality communications and use IT systems to enhance service delivery.

What the Job Involves

As a Temporary Accommodation Move On Officer, you will manage a caseload of households ready to transition from temporary to settled accommodation. Your responsibilities include identifying suitable housing options, updating housing needs assessments, removing move-on barriers, and collaborating with internal and external parties to ensure effective resettlement. You will work with Lettings Negotiators to match households with appropriate properties, provide essential support and guidance on housing options, and ensure compliance with statutory processes. Your role is pivotal in reducing the duration of temporary accommodation stays and enhancing the efficiency of property use.

Skills

• Knowledge of housing legislation and allocation
• Understanding of housing and support needs of homeless individuals
• Experience with diverse and vulnerable clientele
• Strong negotiation and communication skills
• Ability to manage caseloads and achieve targets
• Proficiency in IT systems for caseload management
• Educated to degree level or equivalent experience