Housing Needs Officer – Housing Demand Team

Who You Are

As a Housing Needs Officer, you are expected to place people at the heart of all efforts, empowering and engaging tenants and leaseholders to co-regulate and scrutinize services. You believe in delivering excellent service to make a significant difference in people's lives. You are proactive, empathetic, and committed to delivering sustainable housing solutions and preventing homelessness.

What the Job Involves

The role involves delivering a high-quality, customer-focused housing needs service including housing advice and homelessness services. You will use every available resource to address housing needs, prevent homelessness, and ensure efficiency in resource allocation under relevant legislation. You will liaise internally and externally, provide legal advice, handle complex information, and maintain records and referral processes. The position requires active contributions towards service development, both independently and as part of a team.

Skills

• Ability to analyze complex information and mediate solutions
• Understanding and applying complex legislation accurately
• Customer-focused service commitment
• Empathy and sensitivity towards vulnerable customers
• Constructive relationship building with colleagues and external bodies
• Excellent numeracy and literacy skills
• Prioritization and calmness under pressure
• IT proficiency in Microsoft Office and databases
• Knowledge of housing law, benefits, and debt counseling
• Valid driver's license and access to a vehicle