Rent Arrears Recovery Officer (Gr 6)

Who You Are

You are a detail-oriented individual with excellent communication skills, both written and verbal. You are empathetic, understanding, and able to handle sensitive situations with tact. You have a strong sense of justice and fairness, and you are committed to helping tenants address their rent arrears effectively.

What the Job Involves

The role focuses on managing and recovering rent arrears. You will be responsible for contacting tenants to discuss outstanding payments, negotiating repayment plans, and taking enforcement action when necessary. You will also need to maintain accurate records and work closely with other departments to ensure tenant compliance and satisfaction.

Skills

• Strong communication and negotiation skills
• Ability to handle sensitive information with confidentiality
• Problem-solving and analytical skills
• Knowledge of housing legislation and tenant rights
• Ability to remain calm under pressure
• Proficient in data entry and using relevant software