Housing Solutions Officer
Redbridge Council
Role
Job Description
Who You Are
You are a dynamic and solutions-focused individual with a strong understanding of housing legislation, including the Housing Act 1996 and the Homelessness Reduction Act 2017. You possess excellent interpersonal and communication skills, with the ability to work unsupervised and prioritize workloads effectively. You have experience in a front-line customer service environment and are capable of dealing with challenging situations and advocating for vulnerable customers.
What the Job Involves
As a Housing Solutions Officer, you will focus on preventing and relieving homelessness by developing trusting relationships with customers and offering comprehensive housing advice and interventions. You will assess and investigate homelessness approaches, develop and review Personalised Housing Plans, and play a role in reducing the use of temporary accommodations. Your duties will include collaborating with customers, negotiating with landlords, influencing positive outcomes, and maintaining accurate records for reporting purposes.
Skills
- Strong knowledge of housing and homelessness legislation
- Excellent interpersonal and negotiation skills
- Effective communication and advocacy abilities
- Ability to prioritize and manage workloads independently
- Creative problem-solving and decision-making skills
- IT literate and proficient with software tools
- Experience in providing advice services and working within diversity frameworks