Fleet Service Advisor (Scale 6)
Enfield Council
Role
Who You Are
You are an experienced professional with substantial experience in a fleet or workshop environment. You possess extensive knowledge of vehicle workshop procedures and IT systems, coupled with a proven track record of developing quality systems to deliver efficient support. Your flexible approach and adept communication skills enable you to adapt to changing environments and effectively liaise with internal and external customers and suppliers.
What the Job Involves
The Fleet Service Advisor is responsible for providing essential front office support in collaboration with the Fleet Engineering Manager and workshop supervisor. You will ensure high-quality fleet repairs for Council and customer vehicle fleets, delivering exceptional customer service and effective communication. Your role involves managing parts invoice reconciliation, updating asset records, and coordinating inspection, service, and MOT appointments. You will liaise with external service providers to align MOTs with service bookings and ensure all scheduled appointments adhere to set standards. Additional responsibilities include monitoring vehicle maintenance costs, supporting internal and external audits, and maintaining compliance with health and safety standards.
Skills
- Substantial experience in fleet/workshop environments
- Proficiency with fleet/workshop database management
- Experience in developing quality systems
- IT systems competency in a workshop environment
- Effective communication skills
- Flexible and adaptable to changing environments
- Experience dealing with and monitoring suppliers