Fleet Service Advisor (Scale 6)
Enfield Council
Role
Who You Are
As a Fleet Service Advisor, you are an experienced professional in a fleet/workshop environment, possessing substantial knowledge of vehicle workshop procedures and systems. You have proven experience in developing quality systems for effective customer and supplier engagement. Your role requires a flexible approach to adapt to changing environments and meet customer needs, all while delivering exceptional communication to both internal and external stakeholders.
What the Job Involves
The core purpose of this role is to provide front office support for high-quality fleet repairs and ensure council and customer vehicle fleets and equipment meet set standards and service level agreements. Responsibilities include monitoring and maintaining fleet records, scheduling equipment servicing, reconciling part invoices, and liaising with suppliers and external service providers. You will ensure accuracy in data reporting, contribute to fleet budget monitoring, and support the implementation of effective quality systems to enhance frontline service delivery.
Skills
- Experience in a fleet/workshop environment
- Proficiency with fleet/workshop databases and record maintenance
- Development of quality systems for customer support
- Experience with commercial vehicles
- Supplier management and monitoring
- Competent in IT systems for workshop environments
- Adaptability to changing work environments
- Effective internal and external communication