Community Housing Triage Officer (Gr E)

Who You Are

You are a dedicated professional experienced in working with vulnerable residents from diverse backgrounds. You thrive in an agile, networked environment and are committed to continuous improvement within a constructive organisational culture. Excellent interpersonal, active listening, and negotiating skills are your strengths, along with the ability to work unsupervised, prioritise workloads and meet targets. You possess a deep understanding of housing issues facing residents and the importance of preventing homelessness.

What the job involves

As a Community Housing Triage Officer, you will be the first point of contact for residents seeking housing assistance, providing early intervention and advice to prevent homelessness. You will triage initial housing presentations, determine housing duties, and provide tailored advice. Your role involves managing the Community Housing inbox, handling paperwork, and responding to housing queries via various communication channels. You will support the Housing Solutions Team to ensure high levels of customer satisfaction, promote the Council’s services, and contribute to the development of the service.

Skills

• Knowledge of homelessness causes and prevention
• Understanding of social housing allocation and private rented sector
• Experience in housing, customer service, or advocacy settings
• Excellent communication and negotiation skills
• Proficient in IT and case management systems
• Ability to interpret complex case law creatively
• Knowledge of Housing Act 1996 and Homelessness Reduction Act 2017
• Experience working with clients with trauma history