Business Support Officer SC 6)

Who You Are

You are a proactive and customer-focused individual with an ability to provide efficient and effective administrative support. You possess excellent levels of literacy and numeracy, and have strong problem-solving skills. You are resilient, able to work with sensitive and challenging information, and can operate flexibly to balance competing priorities while meeting deadlines. Your background includes working in fast-paced, customer-focused environments with an understanding of the needs, timescales, and deadlines of others.

What the Job Involves

As a Business Support Officer, you will provide comprehensive business support services to enable the organization to meet its statutory and legal obligations. Your role involves supporting the delivery of the Digital Records Programme, including records baseline and preparation for digitization of historic records. You will manage tasks such as mailbox management, finance processing, data inputting, storing and archiving, meeting arrangements, and note-taking. You will maintain and update IT systems to ensure accurate and reliable data for statutory returns and managerial reports. The role demands working collaboratively with various teams and service users to identify and implement process improvements, embracing new technology to enhance service delivery.

Skills

• Efficient administrative support
• Knowledge of IT systems and software packages
• Effective word processing and correspondence composition
• Diplomatic and confidential stakeholder engagement
• Independent problem-solving and initiative
• Process and systems improvement identification
• Digital and customer service skills