Programme Support Officer

Who You Are

You are a proactive and experienced individual with a strong background in supporting and delivering projects, change, and improvement activities, preferably within local government or the public sector. You possess exceptional communication skills, a commitment to delivering high-quality services, and the ability to establish productive relationships with both internal and external stakeholders. Your approach to work is analytical, creative, and pragmatic, allowing you to solve complex problems effectively. A level 4 qualification or equivalent compensatory experience is essential, along with a commitment to personal and professional development.

What the Job Involves

The role involves providing comprehensive project management, change management, and performance management support. You will support the collection, monitoring, verification, and reporting of performance data to meet statutory requirements for national reporting. Additionally, you will contribute to the development of management information systems and performance frameworks, ensuring activities are delivered to agreed standards. Your responsibilities include maintaining project documentation, providing reports, developing performance measures, ensuring data quality, and driving continuous improvement within Performance Services.

Skills

• Project management support
• Change and performance management
• Stakeholder engagement
• Data management and quality assurance
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage and interpret complex data
• IT proficiency across various applications
• Experience in producing performance reports
• Knowledge of statutory reporting requirements