Directorate Support Officer Scale 6

Who You Are

You are an organized and proactive individual capable of providing effective administrative and clerical support. You are adaptable and can handle a wide range of administrative tasks across different Directorates. You possess strong communication skills to liaise with various stakeholders, including residents, contractors, and council staff. You demonstrate a commitment to delivering excellent customer service and working collaboratively within a team setting.

What the Job Involves

The role involves providing administrative support to the Housing Repairs Service, with the possibility of supporting other Directorates as needed. You will handle tasks such as ordering and tracking repairs, managing complex repair processes, and designing effective administrative systems. The position requires engagement with stakeholders to resolve issues and support service delivery. Additional responsibilities include organizing meetings and events, processing correspondence, overseeing financial administrative tasks, and ensuring compliance with Council policies and procedures.

Skills

• Excellent administrative and organizational skills
• Strong communication and interpersonal abilities
• Proficiency in IT systems and software
• Ability to manage multiple tasks and prioritize effectively
• Problem-solving skills and attention to detail
• Experience in stakeholder engagement and team collaboration
• Understanding of compliance and safeguarding procedures