Who You Are

You are a dedicated professional who effortlessly provides quality advice and support to customers. You're enthusiastic about helping residents of Somerset, adept at both face-to-face and telephonic interactions, and ready to embrace a digital focus to assist customers in self-serving through online solutions.

What the Job Involves

This Customer Service role, based in Yeovil, is responsible for being the first point of contact for residents reaching out to Somerset Council. The role involves handling high volume customer enquiries about diverse services such as Council Tax, Waste, Benefits, and more. This position is office-based, split between our Brympton Way office and the Customer Service point inside Yeovil Library. This rewarding, temporary role requires 37 hours of work per week, Monday to Friday, within the hours of 8:30 AM to 5:00 PM.

Skills

• Excellent customer service skills: listening, empathy, understanding, kindness
• Strong communication skills, both face-to-face and telephonic
• Confidence and professionalism in handling sensitive and emotive interactions
• Good computer skills with the ability to learn and use multiple technologies
• Problem-solving mindset with enthusiasm to learn about our services