Customer Service Officer (Grade 13)

Who You Are

You are a customer-focused individual who can provide exceptional service both face to face and through digital support. Your role is essential as the first point of contact for residents of Somerset wishing to connect with Somerset Council. You possess excellent communication abilities, enabling you to offer invaluable advice, guidance, and support to all customers. Adaptable and resourceful, you embrace technology and digital solutions to enhance the customer experience.

What the Job Involves

This office-based role is located in Yeovil, supporting customers who visit our offices at Brympton Way or the Customer Service point inside Yeovil Library, as well as those who contact us via telephone. You will be working 37 hours per week, Monday to Friday, within the hours of 8:30 am to 5:00 pm. As a Customer Service Officer, you act as the 'Front door' support for Somerset Council, handling a wide range of enquiries regarding Council Tax, Waste, Benefits, Highways, Transport, Planning, Licensing, Adult Social Care, Children's Services, and more. This temporary contract is approximately 12 weeks long, with a current end date of 30/03/2026.

Skills

• Excellent customer service skills: listening, empathy, understanding, kindness
• Strong communication: interpersonal skills for face-to-face and telephony
• Confidence and resilience for high volume, sensitive interactions
• Good computer skills and ability to learn new systems
• Positive and calm problem-solving mindset