Scheduler ( G5 )

Who You Are

You are someone who takes personal commitment to task completion and is eager to meet deadlines and targets. You value high-quality customer service and have a deep understanding of equality issues. You are adaptable, willing to face new challenges, and capable of making effective decisions based on complex information. You are comfortable working both autonomously and as part of a team, showing initiative and resource management skills to ensure effective service delivery.

What the Job Involves

The job requires you to provide scheduling management services that entail coordinating, issuing, and managing job assignments to operatives. You will act as a contact point for officers, managers, supervisors, and operatives, ensuring excellent customer service. Responsibilities include system management of the Caretaking Services database, monitoring and responding to work needs, managing scheduling diaries, rescheduling as necessary, consulting with teams, and resolving customer complaints. You will also assist in quality systems coordination, maintain records, and engage with various stakeholders to carry out general office duties as needed. An understanding of safeguarding and equality principles is essential.

Skills

• Effective communication
• Problem-solving and decision-making
• Methodical approach to procedures
• Database management
• Customer service excellence
• Team collaboration
• Adaptability to new technology