Senior Family Engagement Officer (Scale 5)

Who You Are

You are an experienced professional with a commitment to engaging families and building positive relationships with service users. You value excellent customer care and are dedicated to creating a welcoming and supportive environment. You are adaptable, capable of working flexibly and effectively as part of a team, and have a sound understanding of the issues impacting families, particularly those who are vulnerable.

What the Job Involves

The role requires you to engage families as they enter the service, manage reception and administration functions, and provide front-of-house management at the children's centre. Responsibilities include maintaining a welcoming environment, handling enquiries, managing data and records, and coordinating programs like the 'Your Bump and Beyond' ante-natal program. You will also be expected to maintain the database, offer advice and guidance, produce reports, and ensure compliance with data protection policies.

Skills

• Strong ICT skills and ability to learn new systems
• Excellent communication skills, both verbal and written
• Ability to manage and prioritize workloads effectively
• Experience with data entry and quality assurance
• Proficient in producing management information and reports
• Ability to establish positive relationships with families and the community
• Knowledge of local service offerings and support systems
• Understanding of safeguarding procedures
• Problem-solving and solution-focused mindset