Housing Options Officer
Somerset Council
Role
Who You Are
You are highly communicative and sensitive, able to work effectively with a wide range of people. You manage caseloads with precision and attention to detail, maintaining accurate and timely records. You are resourceful and solution-focused, with the ability to build strong working relationships. You thrive in a team environment but also work independently when needed. You have a commitment to continuous professional development and compliance with legal standards.
What the Job Involves
The role involves providing advice, information, and assistance to individuals who are homeless or at risk of homelessness. You help explore housing options and secure suitable accommodation for them. The position requires collaboration with various partners and agencies to reduce homelessness within the community. Duties include offering advice on homelessness prevention, progressing housing applications, assessing housing needs, making decisions on duties owed to applicants, and maintaining records. You will also assist in accessing the private rented sector and occasionally work evenings and weekends as needed.
Skills
- Effective written and verbal communication
- Ability to handle complex investigations
- Strong organizational and administrative skills
- Knowledge of homelessness legislation
- Experience in housing options teams
- Understanding of data protection and confidentiality
- Negotiating skills
- Ability to work with diverse populations
- Current driving licence and access to a vehicle