Tenancy Management & Resettlement Officer (SO2)

Who You Are

We are searching for a dedicated and skilled individual with extensive experience in Tenancy Management and Resettlement. You have a solid understanding of the Homelessness Reduction Act 2017, as well as expertise in discharging section 188 and 193 homelessness duties. You are adept at assessing homeless households with the goal of moving them out of temporary accommodation. Your communication skills are exceptional, and you have a proven track record working in high-pressure environments. You are proficient in using Locata and can effectively manage your workload under tight deadlines.

What the Job Involves

As a Tenancy Management and Resettlement Officer, you will join the dynamic Move-On Team as part of the Temporary Accommodation Cost Reduction Project. Your main responsibilities include conducting suitability assessments for households in temporary accommodation, managing allocations, issuing decision notices, and discharging homelessness duties under sections 188 and 193. You will engage with clients directly to support their move-on efforts and hold regular meetings to review plans. Additionally, you will assist the Project Manager in advancing key workstreams and conduct various project duties to support the success of the Temporary Accommodation Reduction Project.

This role requires a hybrid working approach from Laurence House and home, with a minimum of 2 office days per week.

Skills

• Extensive knowledge of the Homelessness Reduction Act 2017 and relevant legislation
• Experience in discharging s.188 and s.193 homelessness duties
• Proficient in conducting affordability and suitability assessments
• Strong communication skills
• Ability to work in high-pressure environments
• Experience with Locata
• Ability to make comprehensive assessments and legal decisions
• Project management and reporting skills