Senior Family Engagement Officer (Scale 5)

Who You Are

You are a welcoming, organized, and communicative professional passionate about community development and family support. You thrive in a front-facing environment and excel in creating positive experiences for visitors and clients. Your dedication to providing assistance and guidance to families makes you an invaluable resource for the centre.

What the Job Involves

Your role is essential in creating a supportive and welcoming atmosphere for families and visitors at the children's centre. This includes managing the reception area, ensuring safety procedures are communicated, and maintaining excellent relationships with all site users. You will handle inquiries across various communication channels, providing information and advice on topics such as childcare, health, and financial matters, while also signposting additional services. Additionally, you'll gather feedback from centre users and maintain an up-to-date centre calendar for training and meetings. This full-time, on-site position requires you to be present from Monday to Thursday, 8.30am to 4.15pm, and Friday, 8.30am to 4pm.

Skills

• Strong interpersonal skills
• Excellent communication abilities
• Organizational and multitasking capabilities
• Knowledge of local support services
• Proficiency in handling inquiries and providing guidance
• Ability to maintain a welcoming and safe environment
• Experience with calendar and diary management