Resident Liaison Officer (SO1)

Who You Are

As a key player supporting Enfield Council's ambitious energy efficiency programme, you are passionate about enhancing tenant comfort and warmth while reducing bills and carbon emissions across our council homes. Your role as a Resident Liaison Officer requires you to bridge the gap between residents and technical staff to ensure a seamless delivery of retrofit and major works projects. You will excel in customer-focused environments, enjoy engaging with a diverse audience, and possess a strong ability to communicate effectively. Experience in property-related environments and a keen understanding of social housing challenges will be highly beneficial to your success in this role.

What the Job Involves

This part-time position requires you to work 2 days per week, with one day on-site attending appointments, and another day working remotely or at appointments. While there is flexibility in the days worked, a preference is shown for attendance on Tuesdays. Initially appointed for a period of 3 months, there is a strong possibility of extension. Your primary role is to facilitate retrofit schemes by coordinating consultations, ensuring property access, and delivering exceptional service to tenants and leaseholders. You will collaborate with technical staff, departments, and contractors while engaging with tenants and support agencies to manage special needs, resolve access issues, and utilise local knowledge for the successful delivery of our capital programme.

Skills

• Ability to converse at ease with customers in accurate spoken English
• Polite and courteous communication with the public
• Extensive experience in a customer-focused environment
• Effective verbal and written communication skills
• Property-related work experience
• Proven ability to deliver customer improvements
• Experience producing newsletters and using social media for communication
• Desirable: Experience with retrofit and energy efficiency projects
• Desirable: Experience in social housing or contractor environments
• Desirable: Experience working with local authority councillors