Allocations & Lettings Officer
Redbridge Council
Role
Who You Are
You are a dedicated and knowledgeable professional with expertise in housing allocations and a strong understanding of relevant legislation such as the Housing Act 1996 and the Homelessness Reduction Act 2017. With a specialist learning background, you possess the ability to analyse complex information to provide effective housing solutions. As an individual committed to equality and diversity, you can deal with challenging situations, work independently, as well as collaborate across teams to achieve positive housing outcomes for vulnerable clients.
What the Job Involves
As an Allocations & Lettings Officer within the Housing Supply Team, you will be responsible for allocating accommodation in accordance with statutory and local policies. This includes matching medical and other specific requirements of vulnerable applicants with available housing options, verifying shortlisted candidates, and providing comprehensive advice on housing services. Your role will involve advertising void properties, conducting interviews, arranging viewings, and managing the letting process for both permanent and temporary housing solutions. You are expected to maintain accurate records and work collaboratively with a range of stakeholders to deliver a customer-focused service aiming to prevent homelessness.
Skills
- Knowledge of housing legislation and welfare reforms
- Strong organizational and record-keeping skills
- Excellent interpersonal and communication skills
- Proficient in IT, including Microsoft Office and housing software
- Problem-solving and innovative solution identification
- Experience in customer service and conflict resolution
- Ability to work effectively in a team and under pressure