Customer Service Assistant

Who You Are

You are a customer-focused professional who thrives on providing exceptional service. You act as the first point of contact for West Lancashire Borough Council, offering assistance and resolution to customer enquiries. You excel at managing face-to-face, telephonic, and electronic communications efficiently across multiple service points, including Ormskirk and Skelmersdale. You are eager to learn, adaptable, and possess excellent problem-solving skills to interpret and resolve customer issues promptly. You are adept at working collaboratively with team members, management, and external entities to ensure seamless service delivery.

What the Job Involves

This role involves providing streamlined and efficient service to customers of West Lancashire Borough Council. As the initial point of contact, you will manage and respond to all customer enquiries via telephone and in-person at the Customer Service Points located in Ormskirk and Skelmersdale. You will handle a variety of communication channels, including face-to-face, phone, and electronic queries, identifying service needs and resolving issues. Collaboration with management, team members, and external organizations is crucial to address service-related queries effectively. Your responsibilities also include supporting visitors, customers, and colleagues with professionalism and an open mind towards mastering new systems and processes.

Skills

• Excellent customer service
• Strong communication abilities
• Problem-solving skills
• Adaptability to new systems
• Collaboration and teamwork
• Professionalism