Customer Service Assistant

Who You Are

You are a dedicated and professional individual who thrives on providing exceptional customer service. You are the first point of contact for all service enquiries at West Lancashire Borough Council. You enjoy assisting customers and resolving their issues efficiently and effectively, whether in person or over the phone. Your commitment to learning new processes and systems is matched only by your ability to work collaboratively with management, staff, and external partners.

What the Job Involves

This role involves delivering a streamlined service to West Lancashire Borough Council customers, ensuring all enquiries are managed professionally. You will handle queries via telephony and face-to-face interactions at Customer Service Points in Skelmersdale and Ormskirk. You will work closely with management and team members to address customer issues, providing advocacy and solutions. Your role also includes supporting visitors, customers, and colleagues with a high level of professionalism.

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Proficient in learning new processes and systems
• Customer-focused mindset
• Office working availability, 5 days a week