Head of Service
London Borough of Waltham Forest
Role
Who You Are
An inspiring and highly skilled leader passionate about delivering high-quality, resident-centred services in a fast-paced environment. You are a proactive, solutions-focused individual committed to excellence in service delivery and interested in embedding innovation, sustainability, and continuous improvement.
What the Job Involves
As Head of Planned Works, you will provide strategic direction and hands-on operational oversight for planned maintenance and capital investment programs. You will ensure effective planning, delivery, and quality assurance of improvement projects, driving high standards, compliance, and value for money. Collaborating with internal teams, contractors, and partners, you will lead on customer experience and manage budgets confidently, monitoring performance and ensuring projects meet the highest standards.
Skills
- Leadership and strategic planning
- Project management and operational oversight
- Budget management and financial acumen
- Compliance and quality assurance
- Innovative and sustainability-focused
- Strong communication and collaboration skills
- Problem-solving and solutions-oriented
- Customer experience and relationship management