Directorate Support Officer Scale 6

Who You Are

A dedicated and proactive individual with a focus on providing modern, customer-focused administrative support. You are adaptable and able to switch between different directorates as required. You are a team player who can foster positive working relationships with internal and external stakeholders.

What the Job Involves

This role involves providing efficient and effective administrative support to the Housing Repairs Service and potentially to other directorates in the future. Responsibilities include managing complex repairs, coordinating various administrative tasks, supporting project work, and ensuring compliance with Council deadlines and procedures. You will work closely with residents, contractors, surveyors, and other stakeholders to manage the repairs process and ensure smooth service delivery. Additional tasks include organizing meetings, collating reports, handling correspondence, and supporting events and training sessions.

Skills

• Proactive business administration
• Efficient IT system usage
• Strong coordination and planning
• Effective stakeholder liaison
• High-quality admin system design
• Data analysis and reporting
• Meeting and event organization
• Administrative and financial processing
• Problem-solving and complaint resolution
• Adherence to policies and procedures