Customer Service Advisor (NJE GR 3)
Nottinghamshire County Council
Role
Who You Are
A dedicated professional who is customer-focused and can efficiently handle reception and administrative responsibilities. You have a proactive approach towards problem-solving and are committed to providing high-quality service and support to team members and visitors alike.
What the Job Involves
This role requires you to greet visitors, guests, and suppliers, offering professional and customer-focused services. You will provide general advice on council services, handle administration and call duties, and manage escalations to line management. Your responsibilities include covering for job share partners during absences, using NCC IT systems for data management, and identifying training needs for personal development. Working closely with line management, you ensure continuous reception cover and contribute to a customer-centric service in line with council standards.
Skills
- Excellent customer service
- Strong communication skills
- Proficiency with IT systems (Intranet, CRM, MS Office)
- Efficient problem-solving
- Ability to work flexibly and collaboratively
- Effective time management
- Attention to detail
- Experience in administration and call handling