Case Manager - Tenancy and Estates (Grade 13)
Somerset Council
Role
Who You Are
An experienced professional with a strong background in managing social housing properties and supporting vulnerable individuals. You are reliable, empathetic, and skilled in providing comprehensive support to sustain tenancies. Your excellent interpersonal skills and knowledge of housing laws allow you to handle complex cases effectively.
What the job involves
This role requires you to be accessible to customers and manage housing-related enquiries. You will provide initial tenancy advice and handle complex cases, ensuring that all interactions with customers are recorded accurately in the Open Housing System. The job involves regular engagement with vulnerable people, requiring oversight of the administration and management of social housing properties. Adherence to housing policies and procedures is crucial, along with managing a diverse range of responsibilities.
Skills
- Strong interpersonal skills
- Knowledge of housing laws and regulations
- Ability to manage complex cases
- Experience with vulnerable populations
- Proficient in using the Open Housing System