Broker (Adult Social Care) Job Description

Who You Are

We’re looking for someone who has experience in health and/or social care settings or undertaking a purchasing role elsewhere. You should possess good communication skills and be able to provide excellent customer service to service users, their relatives, and other professionals. You embrace digital tools and new ways of working, and can effectively plan and organise your work to deliver high-quality results. Building strong relationships and communicating confidently with colleagues, stakeholders, and residents is essential. You have a solid understanding of relevant legislation, including the Care Act, Mental Capacity Act, and NHS Continuing Health Care, and are confident in negotiating with providers. Being numerate and confident in interpreting financial information, you also share our commitment to fairness, equality, and delivering high-quality service.

What the Job Involves

The main purpose of the role is to provide a purchasing function within the Brokerage Team. This involves sourcing and negotiating prices for externally sourced adult social care and health funded services like residential and nursing home care, domiciliary care, supported living, and support services. You'll liaise with multiple social work teams and healthcare professionals to identify and meet individuals’ care and support needs. Key tasks include maintaining up-to-date electronic records, attending relevant meetings to identify value for money alternatives, and organising and prioritising workloads. Additionally, you may need to respond to local emergencies and incidents, and ensure compliance with Health and Safety Policy.

Skills

• Experience in health/social care or purchasing
• Effective communication and customer service
• Proficient in digital tools and new working practices
• Strong planning and organisational skills
• Ability to build strong relationships and confident communication
• Understanding of relevant legislation
• Negotiation skills with providers
• Numerate with financial interpretation skills
• Commitment to fairness, equality, and quality service