Who You Are

Westminster City Council is seeking an experienced Leasehold Services Team Manager to deliver operational leadership in our leasehold service functions. You bring both technical leasehold expertise and confident people-management experience to manage a small team in delivering high-quality, accurate, and customer-focused leasehold services.

What the Job Involves

As the Leasehold Services Team Manager, you will work across the borough’s Housing Service Centres, manage a team, and maintain high service standards. Your role includes managing complex leasehold enquiries, overseeing operational leasehold activities, ensuring accurate financial processing, and engaging with stakeholders. You will also play a pivotal role in supporting the Council’s statutory responsibilities and financial objectives.

Skills

• Strong communication skills, both written and verbal
• Ability to work confidently in person across Council locations
• Strong knowledge of leasehold legislation and billing processes
• Confident in using Office 365
• Strong organisational skills with the ability to manage competing priorities