Benefit Assessor (Customer Operations and Transformation) (SCP42)

Who You Are

You are a detail-oriented professional with a strong understanding of Housing Benefit and Council Tax Support regulations. You thrive in a team environment and maintain the highest standards of conduct. With a commitment to equality and safety, you excel at handling personal data with integrity and confidentiality.

What the job involves

As a Benefit Assessment Officer in the Customer Services team, you will conduct prompt and accurate assessments of claims for Housing Benefit and Council Tax Support. Your responsibilities include evaluating new claims, changes in circumstances, and overpayments, plus handling customer inquiries. You will work with IT systems and liaise with internal and external parties to resolve claim issues. Adopting a specialism and participating in talent development programs form part of your role to enhance your personal growth and office flexibility.

Skills

• Good standard of education with GCSE in English language
• Experience with Housing Benefit and Council Tax Support regulations
• Ability to work in a demanding team environment
• Strong adherence to processes and procedures
• Proficient in the use of processing environment computers
• Experience with the Academy Housing Benefits IT system
• Handling sensitive situations with people
• Confident interaction with customers
• Ability to work under pressure and meet tight deadlines
• Effective verbal and written communication skills
• Self-motivated and a team player
• Flexibility and adaptability
• Ability to quickly assimilate complex details
• Initiative, responsibility, and self-motivation
• Access to a vehicle for local travel